Last Updated: May 20, 2020

Austin Air Rescue, LLC d/b/a Will’s All Pro Plumbing and Air Conditioning, a subsidiary of Goettl Home Services, LLC, (“All Pro Plumbing”, “we” or “us”) provides air conditioning, heating and plumbing services and products. This Privacy Policy applies to information we collect from or about you, including when you use our website,  and other online products and services that link to this Privacy Policy, contact customer service, request a technician to visit your home or business, or otherwise interact with us (collectively, our Services). This Privacy Policy does not apply to aggregated or de-identified information that cannot reasonably be used to identify you.

We may change this Privacy Policy from time to time.  If we make changes, we will notify you by revising the date at the top of this policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website homepage or sending you a notification).  We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.

 

COLLECTION OF INFORMATION

Information You Provide to Us

We collect information you provide directly to us.  For example, you share information directly with us when you fill out a form, schedule an appointment, make a purchase, request customer support, request a technician at your home or business, or otherwise communicate with us.  The types of personal information we may collect include your name, email address, postal address, phone number, credit card and other payment information, and any other information you choose to provide.

Other Information We Collect When You Interact with Us

When you access or use our Services or otherwise transact business with us, we automatically collect information about your activities, including:

  • Transactional Information: When you purchase our Services, we collect information about the transaction, such as service details, service price, and date and location of the services.
  • Device and Usage Information:  We collect information about how you access our website, including data about the device and network you use, such as your hardware model, operating system version, IP address, unique device identifiers, and browser type. We also collect information about your activity on our website, such as access times, pages viewed, links clicked, and the page you visited before navigating to our website.
  • Information Collected by Cookies and Similar Tracking Technologies:  We (and our service providers) use tracking technologies, such as cookies and web beacons, to collect information about you.  Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits.  Web beacons (also known as “pixel tags” or “clear GIFs”) are electronic images that may be used in our Services or emails and help deliver cookies, count visits, and understand usage and campaign effectiveness.

Information We Collect from Other Sources

We may also obtain information about you from other sources.  For example, we may collect information about you from mailing list providers and other third-party sources.

Information We Derive

We may derive information or draw inferences about you based on the information we or our partners collect. For example, we may make inferences about your location based on your IP address or infer that you are looking to purchase certain products based on your browsing behavior and past purchases.

 

USE OF INFORMATION

We use the information we collect to deliver the services you request and customize your experience with us.  We also use the information we collect to:

  • Provide, maintain and improve our services;
  • Process transactions and send you related information, including confirmations, receipts, invoices, and customer experience surveys;
  • Send you technical notices, security alerts, and support and administrative messages and to respond to your comments, questions, and to provide you customer service;
  • Communicate with you about products, services, and events offered by All Pro Plumbing and others, and provide news and information we think will interest you (see Your Choices below for information about how to opt out of these communications at any time);
  • Monitor and analyze trends, usage, and activities in connection with our website;
  • Tailor your experience on our website;
  • Personalize the advertisements you see on third-party platforms and websites (for more information, see the Advertising and Analytics section below);
  • Detect, investigate and prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity, and protect the rights and property of All Pro Plumbing and others;
  • Debug to identify and repair errors in our website;
  • Comply with our legal and financial obligations; and
  • Carry out any other purpose described to you at the time the information was collected.

 

SHARING OF INFORMATION

We share personal information in the following circumstances or as otherwise described in this policy:

  • With vendors, service providers, and consultants that access personal information in order to perform services for us, such as companies that assist us with web hosting, payment processing, third-party financing, fraud prevention, customer service, and marketing and advertising;
  • If we believe disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements;
  • If we believe your actions are inconsistent with our Services, terms or policies, if we believe you have violated the law, or to protect the rights, property, and safety of All Pro Plumbing, our customers, the public, or others;
  • With our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests;
  • In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company;
  • Between and among All Pro Plumbing and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership; and
  • With your consent or at your direction.

 

ADVERTISING AND ANALYTICS

We allow others to provide analytics services and serve advertisements on our behalf across the web and in mobile apps.  These entities may use cookies, web beacons, device identifiers and other technologies to collect information about your use of our website and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked, and conversion information.  This information may be used by All Pro Plumbing and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our website and other websites, and better understand your online activity.  For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices.

We also work with third parties to serve ads to you as part of customized campaigns on third-party platforms (such as Facebook and Instagram). As part of these ad campaigns, we or third-party platforms may convert information about you, such as your email address and phone number, into a unique value that can be matched with a user account on these platforms to allow us to learn about your interests and serve you advertising that is customized to your interest. Note that the third-party platforms may offer you choices about whether you see these types of customized ads.

 

YOUR CHOICES

Cookies

Most web browsers are set to accept cookies by default.  If you prefer, you can usually choose to set your browser to remove or reject browser cookies.  Please note that removing or rejecting cookies could affect the availability and functionality of our website.

Communications Preferences

You may opt out of receiving text messages or promotional emails from All Pro Plumbing by following the instructions in those communications. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

 

CONTACT US

If you have any questions about this Privacy Policy, please contact us at: 210-899-0994 or via mail at 7847 Fortune Dr., San Antonio, TX 78250.